Terms & Conditions

01About these terms

These Terms & Conditions govern access to the CommerceNerve website at commercenerve.com and, where incorporated into your service agreement, the CommerceNerve integration service. “Merchant” or “you” means the business using the service and its authorized users.

You must have authority to act for the business you represent. Any signed order form, service agreement, or data processing agreement takes priority over conflicting provisions here for its subject matter. Commercial terms, the contracting entity, and any governing law or forum will be identified in the applicable service agreement; none is assumed solely from the website domain.

02Service description

CommerceNerve connects Oracle NetSuite with Shopify to support configured synchronization of products, inventory, prices, and customers from NetSuite to Shopify, and updates of tracking information in Shopify using NetSuite data.

The fields, records, schedule, supported configurations, fees, and implementation scope depend on the agreed setup. The service is not a guarantee that every platform field or business process is supported. Contacting us does not automatically establish a paid subscription or integration connection.

03Accounts and access

You are responsible for providing accurate account details, maintaining authorized users, protecting credentials, and promptly notifying us of suspected misuse. Do not share credentials through the public contact form or grant access beyond what the integration needs.

You must maintain the platform accounts, subscriptions, permissions, and technical access required to operate your integration. We may restrict access reasonably necessary to investigate security issues or unauthorized use.

04Integration and third-party services

You authorize the access, reading, transfer, and updating of records required by your configured flows. Confirm the intended mapping and destination before enabling an integration. Changes in platform APIs, access limits, account settings, or authentication can affect service behavior and may require configuration changes.

Shopify and Oracle NetSuite are independent third-party services. Your use of each is governed by its own agreements. CommerceNerve does not control their availability, performance, terms, or changes. References to these platforms describe compatibility and do not imply sponsorship or endorsement.

05Merchant responsibilities

You are responsible for:

• Having the rights, lawful basis, and any required notices or consent to process and transfer the data you connect.
• Providing accurate source records and reviewing field mappings, sync requirements, and platform permissions.
• Testing the configuration, reviewing resulting records, and maintaining appropriate backups and reconciliation processes.
• Promptly reporting unexpected behavior and limiting or pausing affected flows where necessary.
• Complying with applicable law, platform rules, and your obligations to your customers.

06Data accuracy and availability

CommerceNerve depends on source data, selected mappings, platform behavior, and network access. Incorrect source information or configuration can produce incorrect destination records. You retain responsibility for commercial decisions involving product listings, inventory, pricing, customers, and fulfillment.

We aim to provide a dependable service, but interruptions, delays, maintenance, and integration failures may occur. No particular uptime, sync latency, error-free operation, or support response time is promised unless expressly stated in a separate written agreement. Automation does not eliminate the need to review exceptions or business-critical data.

07Acceptable use

You must not use the service to violate law or third-party rights, access accounts without authorization, distribute malicious code, interfere with service operation, bypass access controls or usage limits, or submit data you are not entitled to process.

You must not reverse engineer or copy protected service components except where applicable law expressly permits it. Authorized testing must be agreed in advance and must not compromise other users or connected platforms.

08Intellectual property and your data

CommerceNerve retains rights in its software, website, brand, and original service materials. Subject to your applicable agreement, you receive a limited, non-exclusive right to use the service for your authorized business purposes.

You retain your rights in merchant data. You authorize us to process it only as necessary to provide, secure, and support the agreed service and meet legal obligations. Third-party trademarks and materials remain the property of their respective owners.

09Disclaimers and liability

To the extent permitted by applicable law and subject to any express written commitments, the website and service are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, CommerceNerve is not liable for indirect, incidental, special, or consequential losses, including lost profits, lost business opportunities, or losses caused by third-party outages, inaccurate source data, or unauthorized changes outside our reasonable control. Any monetary liability cap must be set out in the applicable service agreement.

Nothing in these terms excludes liability or rights that cannot lawfully be excluded or restricted, including liability for fraud or willful misconduct where applicable. Mandatory statutory protections take priority.

10Suspension and termination

Either party may end the service relationship in accordance with the applicable service agreement. We may suspend or terminate access for material misuse, security threats, breach of agreed terms, or where required by law. Where reasonably practicable, we will provide notice and an opportunity to address a remediable breach.

On termination, you should revoke integration permissions in both platforms and arrange any required export or return of data before access ends. Retention and deletion are subject to the applicable agreement, our Privacy Policy, and legal obligations. Provisions intended to survive termination, including ownership and liability provisions, continue to apply.

11Changes to these terms

We may revise these terms to reflect changes to the service or legal requirements. The date above identifies the latest revision. Material changes will be communicated where required, and any required acceptance will be obtained before those changes apply. Changes do not override an existing signed agreement unless made through its agreed amendment process.

12Contact and questions

Questions about these terms, service access, or your agreement can be sent to hello@commercenerve.com . You can also use our Contact page. Our Privacy Policy explains how personal information is handled.